Delivering Transparency, Insight & Impact
At First Contact Physiotherapy, we understand that today’s healthcare needs more than excellent clinical service—it needs measurable results. That’s why we go beyond treatment delivery by providing data-driven insight that demonstrates the value of FCP roles across Primary Care Networks (PCNs) and individual practices.
Demonstrating the Impact of FCP
We take ownership of the entire data lifecycle for our partners—collecting, reviewing, analysing, and presenting it in a clear and actionable format. Our Quaterly reports include:
- Clinical activity levels
- Patient feedback and satisfaction
- Treatment outcomes and follow-up trends
- Recommendations for service enhancement
By managing this data on your behalf, we give you back valuable time—freeing you to focus on patient care, operational strategy, and PCN priorities.
By taking care of the data, we give you back valuable time—allowing you to focus on running your practice rather than managing reports.
Get in touch today to learn how our data-driven support can benefit you!
Why do we provide this data?
Our goal is to empower PCNs with insight that supports decision-making, resource planning, and future development. Key metrics we track include:
Service Utilisation & Access
- Referral Levels – Clear breakdowns to guide diary optimization
- Referral Source (Reception or GP) – Helps target training needs for staff
- Referrals Per Practice – Ensures balanced and fair service access across the network
Efficiency & Engagement
- DNA (Did Not Attend) Rate – We maintain a benchmark DNA rate below 9.4%
- If it exceeds 10%, we intervene early to improve communication and booking efficiency
- Follow-Up Appointments – Kept under 10% to reduce backlogs and protect new patient slots
Clinical Insights
- Patient Age Range & Affected Body Area – Supports tailored MSK training
- Critical Incidents & Red Flags – Promotes safe practice and shared learning
Monitoring Consultation Outcomes
We evaluate the effectiveness of every FCP consultation through structured outcome tracking:
- Referrals to GPs or need for GP involvement
- Onward referrals to MSK or secondary care
- Imaging, injection, or medication review referrals
This allows us to evidence the reduction in GP workload, improved triage outcomes, and the safe, autonomous management of MSK conditions by our clinicians.
Evaluating Onward Referrals & MSK Pathways
We monitor:
- The volume and destination of referrals into wider MSK services
- Trends in onward referrals to secondary care
- Intervention rates and patient progression within external services
These insights help ensure that our FCPs are contributing to streamlined care pathways, with a measurable reduction in unnecessary hospital referrals and repeat GP visits.
Partner With Us
At First Contact Physiotherapy, our data support is not just a report—it’s a tool for service improvement, staff development, and strategic planning. Whether you’re looking to expand FCP services or improve care quality, we’re here to provide real-time insight and evidence-based outcomes.
Get in touch today
Let us show you how our data-driven support can benefit your patients, your staff, and your practice.