Your First Step to Better Movement Starts Here
Supporting Primary Care with Specialist First Contact Practitioners
Trusted providers of First Contact Physiotherapy (FCP) services—bringing expert musculoskeletal care directly to your door step.
Since our inception, we have been a trusted provider of First Contact Physiotherapists (FCPs) in GP practices, originally funded by NHS England. Our expert team specializes in musculoskeletal (MSK) care, rheumatology, geriatric health, and chronic pain management, delivering comprehensive support to primary care networks.
With a data-driven approach and a deep commitment to patient-centred care, First Contact Physiotherapy continually enhances its services while seamlessly integrating with Primary Care Networks (PCNs). We provide structured training, strong clinical governance, and in-depth performance analytics to our partners. Our leadership team works closely with NHS England, ensuring that our FCP services are sustainable, effective, and deliver a lasting impact on primary care.
First Contact Physiotherapy
What We offer
We specialise in delivering high-quality MSK physiotherapy services at the first point of contact, helping patients access expert care without the wait.
Our Services for Primary Care
Providing Primary Care with Specialist FCP Support to Ease GP Workload and Improve Outcomes.
🔹 Quick access to skilled MSK professionals
🔹 Prompt assistance for musculoskeletal issues
🔹 Smooth integration within GP practices
Frailty & Care Home Support
Tailored programs to address frailty risks, prevent falls, and reduce injuries.
🔹 Collaborations with NHS and independent care providers.
🔹 Effective fall prevention strategies
🔹 Comprehensive long-term care support plans
Primary Care Pain Support Service
Holistic, modular pain management focused on lasting, impactful change for patients.
🔹 Customized pain management plans
🔹 Personalized treatment approaches
🔹 Specialized multidisciplinary care
Orthopaedic Waiting Well
Supporting patients awaiting orthopedic procedures with continuous MSK care.
🔹 Rehabilitation programs before surgery
🔹 Coordinated post-surgical care
🔹 Enhanced musculoskeletal management
Injection Therapy
Expert-led care focused on early intervention, education, and treatment to ease pressure on the healthcare system.
🔹 Prompt assessments and tailored treatment plans
🔹 Appropriate investigation
🔹 Quick access to injection therapy where applicable
Occupational Health
Dedicated support for businesses & healthcare providers to improve health & well-being.
🔹 Quick access to physiotherapy services
🔹 Programs to prevent workplace injuries
🔹 Comprehensive case management solutions
Areas We Cover
- Nationally trusted FCP providers since 2019
- Fully qualified, HCPC & CSP-registered clinicians
- Efficient service integration and admin support
- Tailored care for every GP surgery and PCN
For Healthcare Partners
Let’s work together to improve outcomes, reduce GP workload, and deliver seamless MSK care to your community.
For Clinicians
Ready to make a difference in Primary Care? Join our growing team of expert physiotherapists working across the UK.
Our ICDA Partners
What our customers say
Patient Feedback
Good service and quick appointment. Physio listened to my concerns and provided good advice.
I have had a lot of pain and discomfort in my left shoulder. The physiotherapist- examined me- found the problem and has booked me after Christmas for 2 steroid injections. I am happy with his treatment.
The physiotherapist really listened to me and scheduled me for a longer appointment in January and he will have a better look through my notes as I have transferred as my issues are related to post surgery. There are multiple factors involved and appreciated it will take more time/ require a more in depth appointment.
Physio has been brilliant. I always feel listened too and have great support.
First Contact Physiotherapy
Musculoskeletal conditions make up nearly one-third of a GP’s workload, yet 85% of these cases can be effectively handled by skilled MSK specialists without needing a GP consultation. Our First Contact Physiotherapy services alleviate frontline pressure while improving patient outcomes with prompt, expert-led care.
What is a First Contact Physiotherapy?
Benefits of First Contact Physiotherapy
Mobilisation
and Integration
Partner Support
and Benefits
Testimonials
and Feedback
FAQ
Testimonials from our PCN Partners
Experienced Provider
One of the UK’s longest-serving NHS-funded FCP teams since 2019.
Fully Compatible
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Research-Driven
Utilising a data-driven approach, funding research to continuously improve services.
Patient-Centred
Prioritising high-quality patient care as the top focus.
Cost-Effective
Maximising impact within budgets and optimising ARRS funding.
Comprehensive Support
Providing monthly data for performance tracking and service development.
BLOGS
Read our thoughts & insights
CPD at Pure: Staying Current in Physiotherapy
Continuing Professional Development (CPD) is a commitment to ongoing lifelong learning. CPD is about identifying opportunities to learn something new, refresh existing knowledge, improve skills, or simply keeping up-to-date with the latest developments within our profession.
What’s the most common musculoskeletal problem seen in primary care and how are we best to manage it?
Musculoskeletal problems are a common issue in primary care across England, with lower back, or lumbar spine, issues being the most frequently reported. This trend aligns with global research, especially in Western countries, where lumbar spine problems—such as pain, restricted movement, and referred pain into the legs and pelvis—are the most common musculoskeletal complaints. However, the situation in primary care is more complex than it first appears.
Meet the Best Practice London 2025 Team
In just over two weeks, Pure Unity Health will be exhibiting at the Best Practice London 2025 conference, scheduled for February 26-27 at Olympia London. This premier event offers a platform for healthcare professionals to engage, learn, and collaborate on advancements in primary care.
What is First Contact Physiotherapy (FCP)?
First Contact Physiotherapy (FCP) allows patients with musculoskeletal (MSK) issues to see a specialist physiotherapist directly at their GP practice—without needing a referral from a doctor.
These physiotherapists are highly skilled MSK clinicians who can:
• Assess, diagnose, and manage conditions like back, neck, joint, or muscle pain
• Provide expert advice and treatment
• Refer to investigations or secondary care if needed
Think of them as your first point of contact for MSK care—quick, effective, and fully integrated with your GP team.
Benefits of First Contact Physiotherapy
• Faster access to MSK expertise—no need to wait for a GP referral
• Reduced GP workload—patients go straight to the expert
• Early intervention—preventing chronic pain and long-term issues
• Improved patient satisfaction and self-management
• Efficient referrals for scans, injections, or secondary care if required
FCP helps keep care local, efficient, and effective—supporting both patients and practices.
Mobilisation and Integration
We ensure a seamless onboarding and integration process into your practice or PCN, including:
• Setup of EMIS/SystmOne templates
• Staff orientation and training
• Clear patient pathways and booking criteria
• Integration with local MSK, radiology, and secondary care teams
Our goal is to blend smoothly into your systems—not disrupt them.
Partner Support and Benefits
When you work with us, you get more than just a clinician:
• A dedicated service manager
• Customised FCP sessions (new, follow-up, injection)
• Help with performance reporting and KPI tracking
• Long-term sickness and holiday cover
• Flexible contracts tailored to your PCN’s size.
We partner with you to optimize MSK care delivery, not just fill a rota.
What is First Contact Physiotherapy (FCP)?
First Contact Physiotherapy (FCP) allows patients with musculoskeletal (MSK) issues to see a specialist physiotherapist directly at their GP practice—without needing a referral from a doctor.
These physiotherapists are highly skilled MSK clinicians who can:
• Assess, diagnose, and manage conditions like back, neck, joint, or muscle pain
• Provide expert advice and treatment
• Refer to investigations or secondary care if needed
Think of them as your first point of contact for MSK care—quick, effective, and fully integrated with your GP team.
Benefits of First Contact Physiotherapy
• Faster access to MSK expertise—no need to wait for a GP referral
• Reduced GP workload—patients go straight to the expert
• Early intervention—preventing chronic pain and long-term issues
• Improved patient satisfaction and self-management
• Efficient referrals for scans, injections, or secondary care if required
FCP helps keep care local, efficient, and effective—supporting both patients and practices.
Mobilisation and Integration
We ensure a seamless onboarding and integration process into your practice or PCN, including:
• Setup of EMIS/SystmOne templates
• Staff orientation and training
• Clear patient pathways and booking criteria
• Integration with local MSK, radiology, and secondary care teams
Our goal is to blend smoothly into your systems—not disrupt them.
Partner Support and Benefits
When you work with us, you get more than just a clinician:
• A dedicated service manager
• Customised FCP sessions (new, follow-up, injection)
• Help with performance reporting and KPI tracking
• Long-term sickness and holiday cover
• Flexible contracts tailored to your PCN’s size.
We partner with you to optimize MSK care delivery, not just fill a rota.
Testimonials and Feedback
Having an FCP in our surgery has been game-changing. Patients love the direct access, and our GPs now have more time for complex cases.
Efficient, professional, and reliable—our patients are in safe hands.
The injection service is especially valuable—saves referrals and gets people better, quicker.