Supporting GP Surgeries & PCNs in Managing MSK Workload
We are a leading provider of First Contact Physiotherapy (FCP), Diagnostic Ultrasound, Pain Clinics, and Podiatry Services. Our expert team helps GP practices and PCNs efficiently manage musculoskeletal (MSK) workload with a seamless, cost-effective solution.
Who We Are
First Contact Physiotherapy supports over four counties with:
• First Contact Physiotherapy (FCP)
• Diagnostic Ultrasound Scanning
• Community Pain Clinics
• Podiatry Services
Our team of FCPs, ESPs, and Pain Specialists delivers quality care that reduces GP pressure and improves patient access.
Role of FCPs in Primary Care
The Role of First Contact Physiotherapists (FCPs)
MSK conditions account for:
• 30% of all GP appointments
• 10% of all GP referrals
• Over 8.75 million people affected by osteoarthritis and joint pain in the UK
By 2024, every adult in England should have direct access to an FCP without needing a GP referral.
FCPs Help By:
• Assessing & diagnosing MSK issues
• Providing tailored self-management plans
• Referring for imaging, injections, or secondary care if needed
What the NHS Says
Provide faster access to treatment
Reduce GP workload and patient wait times
Minimise unnecessary prescriptions and referrals
romote patient self-management and long-term recovery
What to Expect from an FCP Appointment…
- Clinical review and MSK assessment
- Personalised exercise programs
- Minimal GP involvement unless escalation is required
- Referrals for scans, injections, or orthopaedic consultations if needed
Streamlined Practice Support
We support your GP or PCN with:
- Full clinical governance and CPD for FCPs
- Reception training for MSK triage and routing
- Tailored digital tools and rehab platforms
- Real-time analytics and usage reports
Demonstrating Value with Data
Data-Driven Clinical Reporting
Our monthly reports include:
- Patient feedback and satisfaction
- Appointment volumes and outcomes
- DNA (Did Not Attend) rate
- Follow-up rate vs. new patient rate
- Referral sources and destinations
- Red flags and critical incidents
This ensures transparency and measurable impact.
Partner with Us
Let’s Transform MSK Care Together
Whether you’re launching your first FCP service or scaling across a PCN, we offer full support—including staffing, governance, systems integration, and data analysis.