Data Support and Clinical Outcomes
At First Contact Physiotherapy, we are committed to supporting the Primary Care Networks we collaborate with by providing comprehensive monthly reports on our clinical services. These reports, available at both practice and PCN levels, showcase clinical activity, patient feedback, and treatment outcomes while identifying opportunities for service enhancement and development.
Demonstrating FCP Impact
At First Contact Physiotherapy, we recognize the importance of demonstrating the value of FCP roles within Primary Care Networks. That’s why we handle the entire data process for you—collecting, reviewing, analyzing, and delivering key insights to both PCNs and practices. Our reports include patient feedback, activity levels, treatment outcomes, critical cases, and service development opportunities, ensuring you have the evidence needed to showcase your impact.
By taking care of the data, we give you back valuable time—allowing you to focus on running your practice rather than managing reports.
Get in touch today to learn how our data-driven support can benefit you!
Why do we provide this data?
At First Contact Physiotherapy, we track essential data points to optimize service delivery, enhance efficiency, and support Primary Care Networks.
- Referral Levels – Ensuring clear utilization insights and effective diary management.
- DNA (Did Not Attend) Rate – We maintain a DNA rate below 9.4%. If it exceeds 10%, we proactively intervene and work with the practice to implement corrective measures.
- Follow-Up Appointments – We aim to keep follow-ups under 10% to prevent waitlist build-ups and maximize availability for new patients.
- Referral Source (Reception Team or GP) – Helps tailor training for PCN and practice teams.
- Referrals Per Practice – Ensures fair and balanced service usage across the network.
- Patient Age Range & Affected Body Area – Guides MSK training for staff and supports targeted service improvements.
- Critical Incidents & Red Flags – Enables proactive oversight and shared learning within the team.
Monitoring FCP Consultation Outcomes
We closely track consultation results to assess service impact and GP workload reduction:
- GP Involvement
- Onward Referral
- Referrals for Imaging, Injections, and Medication Review
By analyzing these outcomes, we ensure effective patient management and highlight the success of reducing strain on GPs and frontline clinical teams.
Evaluating Onward Referrals & MSK Pathways
We assess the number and destination of onward referrals into MSK pathways and secondary care. While referrals to secondary care typically decrease, we monitor patient progress and intervention rates within secondary care settings to measure overall service impact.
At First Contact Physiotherapy, our data-driven approach ensures optimized care pathways, improved patient access, and seamless integration with Primary Care Networks.
Download Our Latest Monthly FCP Data Brochure
Get a firsthand look at how we support Primary Care Networks with real anonymized PCN monthly data. Our latest brochure provides an example of the insights we deliver to our PCN partners, helping them evaluate services, track key metrics, and drive continuous improvement.
📥 Download now to see how our data-driven approach enhances patient care and service efficiency.